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CRM Software Survey: Lessons from Software Users


Software Advice,  a free online resource for CRM buyers, recently released their 2014 Customer Relationship Management Software UserView. The report provides data on areas CRM technology users plan to invest in this year, current satisfaction levels and what users believe are the most common challenges and benefits of their CRM.

SugarCRM Honored for CRM Excellence and Innovation By CRM Magazine


SugarCRM continues to gain traction as an alternative to in the cloud, and for its product portfolio — this time with industry awards from CRM Magazine, part of


In Higher Education Today, it’s All About Nurturing Relationships Throughout the Entire Student Lifecycle


In the increasingly competitive higher education landscape, Australian Universities and Colleges need to transform how they interact with students. It’s more important than ever to build and leverage lifelong relationships to boost enrolment, expand course take-up, and secure funding.

CRM's Dirty Little Secret: New Analysis of Hidden Costs


The way companies use and pay for customer relationship management (CRM) software has changed significantly over the past decade.

Australian Universities and Colleges Face a Brave New World


Higher education is undergoing a transformation. Universities and Colleges must adapt the way they operate, and compete in an increasingly consumer-driven market. 

Cut to the Cash: Best Practices to Shorten Your Sales Cycle


Think about it – the more obstacles that stand in your sales reps’ way, the less time they have to close new deals. So to shorten your sales cycle, you’ll need sales processes that run as efficiently as possible.

Investment in CRM to Enhance Customer Experience, a Top Priority for Years to Come


The outlook continues to be positive for CRM (customer relationship management) as buyers focus on technologies that enable more-targeted customer interactions in multi-channel environments.

SugarCRM Continues its Strong Growth in Asia Pacific


CRM solutions provider SugarCRM is continuously expanding in Asia-Pacific with a year-over-year increase in sales. According to Larry Augustin, CEO of SugarCRM, Asia Pacific is one of the company’s fastest growing revenue regions globally.

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Big Data Survey Brings New Insights


Big Data is getting even bigger, according to the results of Jaspersoft’s second Big Data survey.

Top Features Requested by CRM Software Buyers [New Research]


CRM (customer relationship management) software has come a long way since its debut as primarily a sales automation system. With more insights available to users through social and analytics capabilities, CRM “wish lists” are much longer today than in previous years. But what are the essential features CRM buyers are seeking to assist their businesses and manage their most prized asset - their customers?

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