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CRM's Dirty Little Secret: New Analysis of Hidden Costs

  
  
  

The way companies use and pay for customer relationship management (CRM) software has changed significantly over the past decade.

Australian Universities and Colleges Face a Brave New World

  
  
  

Higher education is undergoing a transformation. Universities and Colleges must adapt the way they operate, and compete in an increasingly consumer-driven market. 

Investment in CRM to Enhance Customer Experience, a Top Priority for Years to Come

  
  
  

The outlook continues to be positive for CRM (customer relationship management) as buyers focus on technologies that enable more-targeted customer interactions in multi-channel environments.

SugarCRM Continues its Strong Growth in Asia Pacific

  
  
  

CRM solutions provider SugarCRM is continuously expanding in Asia-Pacific with a year-over-year increase in sales. According to Larry Augustin, CEO of SugarCRM, Asia Pacific is one of the company’s fastest growing revenue regions globally.

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Top Features Requested by CRM Software Buyers [New Research]

  
  
  

CRM (customer relationship management) software has come a long way since its debut as primarily a sales automation system. With more insights available to users through social and analytics capabilities, CRM “wish lists” are much longer today than in previous years. But what are the essential features CRM buyers are seeking to assist their businesses and manage their most prized asset - their customers?

Cut to the Cash: Best Practices to Shorten Your Sales Cycle

  
  
  

Think about it – the more obstacles that stand in your sales reps’ way, the less time they have to close new deals. So to shorten your sales cycle, you’ll need sales processes that run as efficiently as possible.

Cloud Computing Continues its Strong Growth in Australia [Report]

  
  
  

Frost & Sullivan recently published the State of Cloud Computing in Australia Report 2013, which highlights that public cloud offering has seen very strong growth in the last 12 months.

CRM Survey - Share Your Experience with CRM Systems

  
  
  

Want to know the top CRM systems that your peers are using this year? Software Advice has launched its 2013 CRM Software UserView survey. The survey collects market data such as the most popular CRM products and their top benefits. And you’re invited to participate.

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How Best-in-Class Organisations Leverage CRM for Better Customer Engagement

  
  
  

The advances in technology, changes in buyer behaviour and the hyper-connected world we live in have helped transform the CRM industry. As CRM vendors add social, marketing, analytics, and mobile capabilities to their CRM offerings, organisations can gain even more returns from their CRM, but the key to success is integration.

Mobile CRM Apps to Grow by 500% by 2014 [Research]

  
  
  

Gartner Research reported significant changes to come in the mobile CRM market. Gartner predicts that mobile CRM (Customer Relationship Management) apps will explode by 500% by 2014, another sign that the strong cloud adoption is forever changing the way we do business and manage business applications deployment.

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