SugarCRM Wins Australian Cloud CRM Comparison
iTnews published 'Which Clouds Play Nice', a technical study of the integration and extension options offered by the largest 20 software-as-a-service vendors serving the Australian enterprise market.
The top-level analysis, written by Sam Gentle and Brett Winterford asks a series of essential questions for any organisation considering adoption of cloud solutions offered by SaaS solutions including Google, IBM/Lotus, Microsoft, MYOB, NetSuite, Oracle, Salesforce.com and SugarCRM.
The top 20 cloud solutions used by Australian businesses were rated on:
1. Can I get my data in and out freely?
2. Does it integrate natively with other systems?
3. What third-party integrations are available?
4. Can I write code to integrate with it?
The Cloud solutions have been split into 5 broad categories – CRM, Office Communications, Collaboration and Project Management, Finance and Human Resources.
The CRM solutions include NetSuite CRM, CRM On Demand, Microsoft Dynamics CRM, RightNow, Salesforce.com and SugarCRM. Here's the scoreboard:
The ‘Which Clouds Play Nice‘ analysis is a must read for any decision maker, anywhere in the world, looking at implementing cloud services and more specifically cloud-based CRM services.