13 Reasons To Choose SugarCRM over Salesforce.com

Consider the facts when choosing the right CRM solution for your organisation: Here are 13 reasons why you should select SugarCRM over Salesforce for your organisation. 

1. Deploy Anywhere

 

Salesforce.com Salesforce cloud

SugarCRM Customer cloud Sugar cloud Partner cloud Public cloud

This matters to you because: Choice always matter and You keep Control

 

2. Customisations and Integrations

Salesforce.com Proprietary language; force.com Arbitrary limitations & hidden fees SOAP API

SugarCRM Common language; PHP No limitations or hidden fees SOAP and REST API SugarLogic

This matters to you because: Greater flexibility, Bigger options and More control

 

3. Open

Salesforce.com Closed environment Stuck on salesforce island

SugarCRM Open environment Code level access Open source Audit capabilities CE has over 7M downloads

This matters to you because: Control over your destiny and More value

 

4. More Value

Salesforce.com 5 editions (levels) Upgrade to the next level to unlock more features and value

SugarCRM Integrated Marketing engine Sugar Mobile is more flexible Sugar Professional has more features than level 1, 2 or 3

This matters to you because: You deserve to be treated as a customer, not a number

 

5. No penalty for Success

Salesforce.com Penalizes your CRM success Arbitrary limits

SugarCRM SugarCRM grows with you, no penalty for greater value Sugar Professional is equivalent to salesforce Enterprise

This matters to you because: Customer success should never equate to an upsell opportunity

 

6. Flexible

Salesforce.com “Flexible” on their terms Notoriously difficult to work with Integrations are controlled through the AppExchange

SugarCRM Works the way YOU work Customers love SugarCRM Integrations are open and available to all customers and partners

This matters to you because: Options are key, No vendor lock in

 

7. Your Data is Yours

Salesforce.com .csv backup is not usable format No ODBC support Weekly backups are $$$

SugarCRM Full relational database backup ODBC support Weekly backups are free

This matters to you because: Your data is yours, You should have control, anytime, all the time

 

8. Configurations

Salesforce.com Configurations by admin Configuration limitations

SugarCRM Configurations by end user No configuration limitations Easy SocialCRM configuration

This matters to you because: you have More flexibility and Greater control

 

9. Intuitive

Salesforce.com 10 year old design Focus on chatter not on sales Unnecessarily complex

SugarCRM The best user experience Common web 2.0 UI End users customisation

This matters to you because: Your people can focus on your customers, not on data entry, and you achieve Better end user adoption

 

10. Social CRM

Salesforce.com Social CRM is about customers Chatter is internal collaboration Radian6 is not Social CRM but monitoring of social media

Social CRM with SugarCRM Activity streams LinkedIn, Twitter & Facebook Customer and social collaboration Box.net, GoToMeeting, Google Docs, LotusLive, Qontext and WebEx

This matters to you because: It’s all about customers…

 

11. Sales Intelligence

Salesforce.com Jigsaw only Premium service

SugarCRM InsideView, Jigsaw, Hoovers Included in the subscription

This matters to you because: Better informed sales staff = Greater revenue opportunities

 

12. Mobile CRM

Salesforce.com BlackBerry, iPhone, Windows Need to Learn Development full mobile solution is expensive

SugarCRM mobile options Android, BlackBerry, iPad & iPhone Much better PIM integration No learning mobile development Included in the subscriptions

This matters to you because: Mobile CRM is critical to most customers

 

13 - Affordable

Salesforce.com Upsell to Enterprise edition $125/user/month Customers in EU, AUS, Japan pay a 45% premium (~$180)

SugarCRM SugarCRM Professional costs $35/user/month

This matters to you because: Cost always matters

 

SugarCRM –More Flexibility, Greater Control, Better Price

 

Closing Remarks from Larry Ellison, CEO Oracle:

"Salesforce has a weak security model - everyone's data co-mingles on the same platform and if that goes down, everyone goes down. It is not fault tolerant, it's not virtual and it's not elastic."

Source: CBR

 

Free Comparison: Top Reasons Why You Should Consider Choosing SugarCRM over Salesforce

This SugarCRM versus Salesforce Kit contains:

• Editions Comparison: Compare SugarCRM versus Salesforce editions
• 20 page guide:Consider the facts when choosing the right CRM solution for your organisation
• Presentation slides: SugarCRM versus Salesforce Business Benefits

 

 

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