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13 Reasons To Choose SugarCRM over Salesforce.com

  
  
  

Consider the facts when choosing the right CRM solution for your organisation:

Reason 13 - Deploy Anywhere

Salesforce.com
  • Salesforce cloud
SugarCRM
  • Customer cloud
  • Sugar cloud
  • Partner cloud
  • Public cloud

This matters to you because: Choice always matter and You keep Control

Reason 12 - Customisations and Integrations

Salesforce.com
  • Proprietary language; force.com
  • Arbitrary limitations & hidden fees
  • SOAP API
SugarCRM
  • Common language; PHP
  • No limitations or hidden fees
  • SOAP and REST API
  • SugarLogic
This matters to you because: Greater flexibility, Bigger options and More control

Reason 11 - Open

Salesforce.com
  • Closed environment
  • Stuck on salesforce island
SugarCRM
  • Open environment
  • Code level access
  • Open source
  • Audit capabilities
  • CE has over 7M downloads

This matters to you because: Control over your destiny and More value

Reason 10 - More Value

Salesforce.com
  • 5 editions (levels)
  • Upgrade to the next level to unlock more features and value
SugarCRM
  • Integrated Marketing engine
  • Sugar Mobile is more flexible
  • Sugar Professional has more features than level 1, 2 or 3

This matters to you because: You deserve to be treated as a customer, not a number

Reason 9 - No penalty for Success

Salesforce.com
  • Penalizes your CRM success
  • Arbitrary limits
SugarCRM
  • Sugar grows with you
  • No penalty for greater value
  • Sugar Professional is equivalent to salesforce Enterprise

This matters to you because: Customer success should never equate to an upsell opportunity

Reason 8 - Flexible

Salesforce.com
  • “flexible” on their terms
  • Notoriously difficult to work with
  • Integrations are controlled through the AppExchange
SugarCRM
  • Works the way YOU work
  • Customers love Sugar
  • Integrations are open and available to all customers and partners

This matters to you because: Options are key, No vendor lock in

Reason 7 - Your Data is Yours

Salesforce.com
  • .csv backup is not usable format
  • No ODBC support
  • Weekly backups are $$$
SugarCRM
  • Full relational database backup
  • ODBC support
  • Weekly backups are free

This matters to you because: Your data is yours, You should have control, anytime, all the time

Reason 6 - Configurations

Salesforce.com
  • Configurations by admin
  • Configuration limitations
SugarCRM
  • Configurations by end user
  • No configuration limitations
  • Easy SocialCRM configuration

This matters to you because: you have More flexibility and Greater control

Reason 5 - Intuitive

Salesforce.com
  • 10 year old design
  • Focus on chatter not on sales
  • Unnecessarily complex
SugarCRM
  • The best user experience
  • Common web 2.0 UI
  • End users customisation

This matters to you because: Your people can focus on your customers, not on data entry, and you achieve Better end user adoption

Reason 4 - Social CRM

Salesforce.com
  • Social CRM is about customers
  • Chatter is internal collaboration
  • Radian6 is not Social CRM but monitoring of social media
Social CRM with SugarCRM
  • Activity streams
  • LinkedIn, Twitter & Facebook
  • Customer and social collaboration
  • Box.net, GoToMeeting, Google Docs, LotusLive, Qontext and WebEx

This matters to you because: It’s all about customers…

Reason 3 - Sales Intelligence


Salesforce.com
  • Jigsaw only
  • Premium service
SugarCRM
  • InsideView, Jigsaw, Hoovers
  • Included in the subscription

This matters to you because: Better informed sales staff = Greater revenue opportunities

Reason 2 - Mobile CRM

Salesforce.com
  • BlackBerry, iPhone, Windows
  • Need to Learn Development
  • full mobile solution is expensive
SugarCRM mobile options
  • Android, BlackBerry, iPad & iPhone
  • Much better PIM integration
  • No learning mobile development
  • Included in the subscriptions

This matters to you because: Mobile CRM is critical to most customers

Reason 1 - Affordable

Salesforce.com
  • Upsell to Enterprise edition
  • $125/user/month
  • Customers in EU, AUS, Japan pay a 45% premium (~$180)
SugarCRM

This matters to you because: Cost always matters

SugarCRM –More Flexibility, Greater Control, Better Price

sugar vs salesforce

Closing Remarks from Larry Ellison, CEO Oracle:

Salesforce has a weak security model - everyone's data co-mingles on the same platform and if that goes down, everyone goes down.

It is not fault tolerant, it's not virtual and it's not elastic”

Source: CBR

Free Comparison: Top Reasons Why You Should Consider Choosing SugarCRM over Salesforce

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