13 Reasons To Choose SugarCRM over Salesforce.com
Consider the facts when choosing the right CRM solution for your organisation:
Reason 13 - Deploy Anywhere
| Salesforce.com
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SugarCRM
- Customer cloud
- Sugar cloud
- Partner cloud
- Public cloud
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This matters to you because: Choice always matter and You keep Control
Reason 12 - Customisations and Integrations
Salesforce.com
- Proprietary language; force.com
- Arbitrary limitations & hidden fees
- SOAP API
|
SugarCRM
- Common language; PHP
- No limitations or hidden fees
- SOAP and REST API
- SugarLogic
|
This matters to you because: Greater flexibility, Bigger options and More control
Reason 11 - Open
Salesforce.com
- Closed environment
- Stuck on salesforce island
|
SugarCRM
- Open environment
- Code level access
- Open source
- Audit capabilities
- CE has over 7M downloads
|
This matters to you because: Control over your destiny and More value
Reason 10 - More Value
Salesforce.com
- 5 editions (levels)
- Upgrade to the next level to unlock more features and value
|
SugarCRM
- Integrated Marketing engine
- Sugar Mobile is more flexible
- Sugar Professional has more features than level 1, 2 or 3
|
This matters to you because: You deserve to be treated as a customer, not a number
Reason 9 - No penalty for Success
Salesforce.com
- Penalizes your CRM success
- Arbitrary limits
|
SugarCRM
- Sugar grows with you
- No penalty for greater value
- Sugar Professional is equivalent to salesforce Enterprise
|
This matters to you because: Customer success should never equate to an upsell opportunity
Reason 8 - Flexible
Salesforce.com
- “flexible” on their terms
- Notoriously difficult to work with
- Integrations are controlled through the AppExchange
|
SugarCRM
- Works the way YOU work
- Customers love Sugar
- Integrations are open and available to all customers and partners
|
This matters to you because: Options are key, No vendor lock in
Reason 7 - Your Data is Yours
Salesforce.com
- .csv backup is not usable format
- No ODBC support
- Weekly backups are $$$
|
SugarCRM
- Full relational database backup
- ODBC support
- Weekly backups are free
|
This matters to you because: Your data is yours, You should have control, anytime, all the time
Reason 6 - Configurations
Salesforce.com
- Configurations by admin
- Configuration limitations
|
SugarCRM
- Configurations by end user
- No configuration limitations
- Easy SocialCRM configuration
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This matters to you because: you have More flexibility and Greater control
Reason 5 - Intuitive
Salesforce.com
- 10 year old design
- Focus on chatter not on sales
- Unnecessarily complex
|
SugarCRM
- The best user experience
- Common web 2.0 UI
- End users customisation
|
This matters to you because: Your people can focus on your customers, not on data entry, and you achieve Better end user adoption
Reason 4 - Social CRM
Salesforce.com
- Social CRM is about customers
- Chatter is internal collaboration
- Radian6 is not Social CRM but monitoring of social media
|
Social CRM with SugarCRM
- Activity streams
- LinkedIn, Twitter & Facebook
- Customer and social collaboration
- Box.net, GoToMeeting, Google Docs, LotusLive, Qontext and WebEx
|
This matters to you because: It’s all about customers…
Reason 3 - Sales Intelligence
Salesforce.com
- Jigsaw only
- Premium service
|
SugarCRM
- InsideView, Jigsaw, Hoovers
- Included in the subscription
|
This matters to you because: Better informed sales staff = Greater revenue opportunities
Reason 2 - Mobile CRM
Salesforce.com
- BlackBerry, iPhone, Windows
- Need to Learn Development
- full mobile solution is expensive
|
SugarCRM mobile options
- Android, BlackBerry, iPad & iPhone
- Much better PIM integration
- No learning mobile development
- Included in the subscriptions
|
This matters to you because: Mobile CRM is critical to most customers
Reason 1 - Affordable
Salesforce.com
- Upsell to Enterprise edition
- $125/user/month
- Customers in EU, AUS, Japan pay a 45% premium (~$180)
|
SugarCRM
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This matters to you because: Cost always matters
SugarCRM –More Flexibility, Greater Control, Better Price
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Closing Remarks from Larry Ellison, CEO Oracle:
Salesforce has a weak security model - everyone's data co-mingles on the same platform and if that goes down, everyone goes down.
It is not fault tolerant, it's not virtual and it's not elastic”
Source: CBR
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Free Comparison: Top Reasons Why You Should Consider Choosing SugarCRM over Salesforce
