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13 Reasons To Choose SugarCRM over Salesforce.com

  
  
  

Consider the facts when choosing the right CRM solution for your organisation: Here are 13 reasons why you should select SugarCRM over Salesforce for your organisation. 

1. Deploy Anywhere

 

Salesforce.com
  • Salesforce cloud
SugarCRM
  • Customer cloud
  • Sugar cloud
  • Partner cloud
  • Public cloud

This matters to you because: Choice always matter and You keep Control

 

2. Customisations and Integrations

Salesforce.com
  • Proprietary language; force.com
  • Arbitrary limitations & hidden fees
  • SOAP API
SugarCRM
  • Common language; PHP
  • No limitations or hidden fees
  • SOAP and REST API
  • SugarLogic
This matters to you because: Greater flexibility, Bigger options and More control

 

3. Open

Salesforce.com
  • Closed environment
  • Stuck on salesforce island
SugarCRM
  • Open environment
  • Code level access
  • Open source
  • Audit capabilities
  • CE has over 7M downloads

This matters to you because: Control over your destiny and More value

 

4. More Value

Salesforce.com
  • 5 editions (levels)
  • Upgrade to the next level to unlock more features and value
SugarCRM
  • Integrated Marketing engine
  • Sugar Mobile is more flexible
  • Sugar Professional has more features than level 1, 2 or 3

This matters to you because: You deserve to be treated as a customer, not a number

 

5. No penalty for Success

Salesforce.com
  • Penalizes your CRM success
  • Arbitrary limits
SugarCRM
  • SugarCRM grows with you, no penalty for greater value
  • Sugar Professional is equivalent to salesforce Enterprise

This matters to you because: Customer success should never equate to an upsell opportunity

 

6. Flexible

Salesforce.com
  • “Flexible” on their terms
  • Notoriously difficult to work with
  • Integrations are controlled through the AppExchange
SugarCRM
  • Works the way YOU work
  • Customers love SugarCRM
  • Integrations are open and available to all customers and partners

This matters to you because: Options are key, No vendor lock in

 

7. Your Data is Yours

Salesforce.com
  • .csv backup is not usable format
  • No ODBC support
  • Weekly backups are $$$
SugarCRM
  • Full relational database backup
  • ODBC support
  • Weekly backups are free

This matters to you because: Your data is yours, You should have control, anytime, all the time

 

8. Configurations

Salesforce.com
  • Configurations by admin
  • Configuration limitations
SugarCRM
  • Configurations by end user
  • No configuration limitations
  • Easy SocialCRM configuration

This matters to you because: you have More flexibility and Greater control

 

9. Intuitive

Salesforce.com
  • 10 year old design
  • Focus on chatter not on sales
  • Unnecessarily complex
SugarCRM
  • The best user experience
  • Common web 2.0 UI
  • End users customisation

This matters to you because: Your people can focus on your customers, not on data entry, and you achieve Better end user adoption

 

10. Social CRM

Salesforce.com
  • Social CRM is about customers
  • Chatter is internal collaboration
  • Radian6 is not Social CRM but monitoring of social media
Social CRM with SugarCRM
  • Activity streams
  • LinkedIn, Twitter & Facebook
  • Customer and social collaboration
  • Box.net, GoToMeeting, Google Docs, LotusLive, Qontext and WebEx

This matters to you because: It’s all about customers…

 

11. Sales Intelligence

Salesforce.com
  • Jigsaw only
  • Premium service
SugarCRM
  • InsideView, Jigsaw, Hoovers
  • Included in the subscription

This matters to you because: Better informed sales staff = Greater revenue opportunities

 

12. Mobile CRM

Salesforce.com
  • BlackBerry, iPhone, Windows
  • Need to Learn Development
  • full mobile solution is expensive
SugarCRM mobile options
  • Android, BlackBerry, iPad & iPhone
  • Much better PIM integration
  • No learning mobile development
  • Included in the subscriptions

This matters to you because: Mobile CRM is critical to most customers

 

13 - Affordable

Salesforce.com
  • Upsell to Enterprise edition
  • $125/user/month
  • Customers in EU, AUS, Japan pay a 45% premium (~$180)
SugarCRM

This matters to you because: Cost always matters

 

SugarCRM –More Flexibility, Greater Control, Better Price

sugar vs salesforce

 

Closing Remarks from Larry Ellison, CEO Oracle:

"Salesforce has a weak security model - everyone's data co-mingles on the same platform and if that goes down, everyone goes down. It is not fault tolerant, it's not virtual and it's not elastic."

Source: CBR

 

Free Comparison: Top Reasons Why You Should Consider Choosing SugarCRM over Salesforce


This SugarCRM versus Salesforce Kit contains:

  • Editions Comparison: Compare SugarCRM versus Salesforce editions
  • 20 page guide:Consider the facts when choosing the right CRM solution for your organisation
  • Presentation slides: SugarCRM versus Salesforce Business Benefits

 

 

Comments

Thanks for the tips! Always liked SugarCRM :) It's really worth a try, folks!
Posted @ Wednesday, April 24, 2013 9:52 PM by Lexi EACSOFT
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