CRM is about gaining and retaining customers. Successful organisations understand that their growth is contingent upon both new and repeat business. In order to grow as a company, you have to grow your relationships with your customers - and just like any other relationships, they need to be nurtured. The most effective way to develop, strengthen and maintain these relationships is through, you guessed it: CRM. CRM is a crucial component for the success of organisations.
Are your facing business issues such as:
- No standardised processes for sales, marketing or support of customers
- Existing sales, marketing support processes insufficient
- Duplicate records, out-of-date leads or other inaccurate information
- Data trapped on sales agents' laptops, or lost in spreadsheets
- Problems identifying what your existing customers have bought in the past
An effective CRM platform gives you a complete overview of your business and leads to:
- A single view into sales, marketing and customer support data
- Reporting and dashboards provide business insight at a glance
- Enables collaboration between departments, and among sales teams
- Enhanced productivity and increased revenue
- Improved customer service, satisfaction and retention
- Better understand customer needs and wants in order to improve service offering
- Opportunities to grow business with each customer, and a way of measuring their value
Loaded Technologies is an Australian SugarCRM Partner, the world’s leading provider of open-source CRM system.
Over 7,000 customers and over 850,000 users in 30 countries users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications.
SugarCRM at a glance:
- Flexible, Intuitive, Mobile and Social CRM
- Highly customizable, simple to set up and simple to use
- Deploy on your own servers or in the cloud
- Built on an open-source platform, it is extremely flexible, allowing us to customise the system to meet your exact business needs.
- Robust mobile capabilities on iPhone, iPad, Android and BlackBerry
- Social CRM integrations with LinkedIn, Facebook, Twitter, InsideView and more
- Collaboration integrations with WebEx, GoToMeeting, LotusLive and Google Docs
