Sugar customer support centralises customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues.
Do you experience business issues such as:
- Customer support issues are managed in an ad hoc fashion
- No single repository for all customer service issues
- Inability to assign and escalate high priority issues
- Large backlog on customer cases left unresolved
- You customers don't have the option of self-service
- No tools to measure the responsiveness of customer support
With SugarCRM customer support, you have confidence that customer cases will be handled quickly and effectively:
- Shared support queue allow for faster follow up on customer issues
- Escalation and assignment rules route cases to the right employee
- Visibility into account information reveals customer history
- Knowledgebase is a central repository of shared case information
- Self-Service portal and knowledgebase allows customers to resolve issues
- Centralised customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues.
Drive customer satisfaction after the sale. Take a look at SugarCRM's easy-to-use, centralised tools for routing, diagnosing, and resolving customer support cases.