CRM Cost Analysis

Total Cost of Ownership: Fees, Subscriptions and Hidden Costs

Comparative price analysis of:

  • Microsoft Dynamics CRM
  • Sage Sales Logix
  • Salesforce.com
  • SugarCRM
read-the-crm-cost-guide

SugarCRM video

Watch this video and learn how SugarCRM makes CRM Global, Mobile & Social

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SugarCRM Features

SugarCRM Editions and Pricing

Sugar 6.5 new release

 

Edition Detail Cost Datasheet

Sugar Professional

 A complete CRM solution for businesses that want to gain and retain more customers US $30/user/month Datasheet

Sugar Corporate

 With advanced mobile capabilities for the workforce that needs CRM access from the road, and even while offline US $45/user/month Datasheet

Sugar Enterprise

 The CRM solution with the power, scale, and flexibility to meet the most demanding business requirements US $60/user/month Datasheet

Sugar Ultimate

 A comprehensive set of features and our highest level of support for complex global, mobile, and social CRM applications  US $100/user/month Datasheet  

 

SugarCRM Product comparison


Each edition includes:

  • On-premise or cloud deployment
  • Scheduled data backups
  • Social media integration
  • Mobile device accessibility

 

Sugar Professional

$30*
user/month

Sugar
Corporate

$45*
user/month

Sugar
Enterprise

$60*
user/month

Sugar
Ultimate

$100*
user/month
         
 
Download Comparison Chart
Sales Force Automation (SFA) Pop-Up ✔ ✔ ✔ ✔
Marketing Automation Pop-Up ✔ ✔ ✔ ✔
Support Automation Pop-Up ✔ ✔ ✔ ✔
Customer Service / Call Center Automation Pop-Up ✔ ✔ ✔ ✔

Key Feature Functionality

        
Integration via web services API ✔ ✔ ✔ ✔
Customizable Reporting ✔ ✔ ✔ ✔
Advanced Customizable Reporting     ✔ ✔
Customizable Forecasting ✔ ✔ ✔ ✔
Business Process Workflow ✔ ✔ ✔ ✔
Social CRM ✔ ✔ ✔ ✔
Sugar Mobile Pop-Up ✔ ✔ ✔ ✔
Sugar Mobile Plus Pop-Up optional upgrade ✔ ✔ ✔
Sugar Plug-in for Microsoft Outlook ✔ ✔ ✔ ✔
Sugar Plug-in for Lotus Notes optional upgrade optional upgrade ✔ ✔
Customer self-service portal Pop-Up     ✔ ✔

Customer Support

        
Customer support via Email ✔ ✔ ✔ ✔
Submit and review status of support tickets online ✔ ✔ ✔ ✔
Unlimited support Pop-Up ✔ ✔ ✔ ✔
Phone support optional upgrade optional upgrade ✔ ✔
Developer support optional upgrade optional upgrade optional upgrade ✔
SLA uptime guarantee (Sugar On-Demand) 99.5% 99.5% 99.5% 99.5%
Storage (Sugar On-Demand) 15GB 30GB 60GB 250GB

Platform Support

        
Run Anywhere ✔ ✔ ✔ ✔
Access To a Sandbox ✔ ✔ ✔ ✔
Source code access ✔ ✔ ✔ ✔
MySQL and MS SQL server database support ✔ ✔ ✔ ✔
Oracle 11g and IBM DB2 database support     ✔ ✔

* Requires annual prepaid subscription with a minimum of 5 users

Have questions? Need support for your upgrade? Need help choosing a SugarCRM subscription that fits your business needs? Talk to a Loaded consultant right now on 1300 LOADED or contact us now.