SugarCRM to streamline Telcoinabox service providers’ businesses
SugarCRM has been introduced by telecommunications wholesaler and franchisor Telcoinabox and SugarCRM Gold partner Loaded Technologies to streamline its service providers' sales processes and customer management.
Loaded Technologies has customised the system to include a billing connection module which connects Telcoinabox current billing system, Utilibill, to the service providers' CRM. This gives them a real time view of customers' billing and payment status.
The new system, SugarCRM allows service providers to:
- Execute email campaigns
- Generate leads more easily
- Better manage customer acquisition and retention; and
- Run real-time customer reports.
"Our primary focus is to continually search for ways to improve our service providers' business workflow and processes so they can focus on generating sales," said Telcoinabox CEO, Paul Line.
"SugarCRM Professional came up as the only one on the market that was flexible enough to allow us to do this"
"We anticipate even stronger turnover improvement among our service providers with this new system in place."
SugarCRM went live on 1st February 2011 and is made available to all Telcoinabox service providers through a licensing arrangement. It will be rolled out to all service providers globally, including New Zealand and the UK.